1. Scope

This policy applies to all product sales via the website.

2. Cancellation by Customer

• Orders can be cancelled within 6 hours of placing if not dispatched. Use the order cancellation option on the website or contact support.
• Customized or specially procured items cannot be cancelled once production/shipment has begun.

3. Return Eligibility

• Return window: 7 days from delivery for unopened, undamaged products.
• Electronic components that are opened, soldered, or physically altered are not eligible for return unless faulty.
• Faulty items: Report within 7 days with photos and order details. We will evaluate and provide RMA (Return Merchandise Authorization).

4. Return Process

5. Refund Method & Timeline

• Refunds will be issued to the original payment method within 7-14 business days after receiving and inspecting the return.
• For cash-on-delivery orders, refunds will be issued via bank transfer; please provide bank details.

6. Exchanges

Exchanges are handled as a return + new order. If the requested item is costlier, the Buyer pays the difference.

7. Non-Refundable Items

8. Chargebacks & Disputes

If a chargeback occurs, we will investigate and provide evidence to the payment provider. Repeated fraudulent chargebacks may lead to order blocking.